Yesterday I shared with you a scene I witnessed recently and asked what you thought had caused such a scene.
Photo courtesy of sshtroumpfy, Some Rights Reserved
If you missed yesterday's post, read it here.
Here is my opinion as to why the meeting went the way it did:
Short Answer: Low trust environment.
It's my opinion that if you were to ask these drivers why they responded how they did, they would tell you that the management cares very little about them, that all they care about is the bottom line. They would share this or that experience of when management broke a promise or somehow wronged them.
Is this accurate?
I don't know. It doesn't matter, perception is reality.
If you were to ask management they would probably tell you that the drivers had poor attitudes. That they had addressed complaints and don't understand why the drivers didn't appreciate the improvements that had been implemented.
Do they have a point?
Who knows. Again, it doesn't matter, perception is reality.
Neither side trusts the other's intentions, and therefore a seemingly simple form designed to improve efficiency, increase profits, and benefit, everyone serves as a wedge to drive the manager and the team he is trying to lead further apart.
This speaks to the importance of creating the correct company culture. (Insert any of a million Chris LoCurto comments about culture here...)
If a culture of mutual trust and respect is not present, neither side will ever trust the other's intentions.
Now my question to you:
If you are in management in this position, what do you do to diffuse the situation and begin to improve the company culture?
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